1. General Rule
Verified investment payments are generally non-refundable due to market exposure.
2. Eligible Cases
Duplicate payment, processing error, or admin-rejected payment with valid proof.
3. Non-Eligible Cases
Market movement loss, wrong transfer by user, delayed claim, policy violation.
4. Request Window
Submit refund request within 7 days with complete payment details.
5. Processing Time
Approved refunds may take 7-14 business days depending on channel verification.
6. Contact
Email: support@Capital Shield.com